![]() ![]() I have had to use the NVIDIA drivers to limit the max FPS to 30 to keep the GPU temps under 70 degrees C - which worked well. That is very annoying as even after exiting a game and when it’s cooled it takes a long while before even Windows responds properly (mouse lags, everything unresponsive etc). I didn’t fancy putting my laptop in an oven to ‘bake’ repair dodgy soldering though!Īlso: in recent years I’ve noticed when gaming (Skyrim, Grim Dawn, XCom 2) as soon as the GPU gets into the 70 degrees C heat range it will go into thermal throttling mode, dropping the FPS to < 5fps. Having read around online, I did see mention that Dell laptops can exhibit degraded power connections between components after a lot of use. However, I also saw mention of a ‘Power’ related kernel issue causing a watchdog exception. I did eventually look into one of the recent mini-dump files and I could see references to the NVIDIA driver files. I have since re-installed all the Dell supplied drivers. Since the errors started I have tried updating to the latest NVIDIA (GTX 1050 GPU) and Intel (Intel HD 630 GPU) drivers direct from those manufacturer sites but those more recent (non-Dell) drivers didn’t fix the issue. The laptop was using all the latest Dell supplied (Dell Update) drivers before these errors starting happening. The blue screen can occur when the laptop is just left alone doing nothing, or when using it for simple tasks such as just clicking within File Explorer windows or using the internet etc (I’ve tried various browsers all separately and all at the same time). Other times it will crash several times in the space of an hour or two. Sometimes I can go an entire day without an issue. ![]() I haven’t used my laptop for any games at all since this started happening. This supposed DirectX related error can occur at any time while using Windows. ![]() I’m not fussed about replacing the battery as I don’t travel with it – I'm fine with it being plugged in all the time. The battery capacity has reduced over the years to ‘Fair’ so it only lasts 1-2 hours before going flat (originally 4-5 hours). I now only use the laptop connected to the supplied Dell 130w power supply. Only the battery gets flagged up as something that I might want to consider replacing. I can usually resolve this sort of thing on my own but having spent a lot of time on the internet researching & trying various proposed solutions (disconnect peripherals, uninstall all recent drivers or programs etc, chksdk, sfc /scannow, dism etc – none of which report errors) I haven’t been able to fix this one.Īll Dell diagnostics from the BIOS, Dell Support App or Dell Website all seem to report everything is fine. I started getting blue screen crashes occurring at random showing the error VIDEO_DXGKRNL_FATAL_ERROR. I have a Dell laptop (2017) which has been working very well until about a three weeks ago. ![]()
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